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Returns Policy

Return Policy

  • Dolan’s Dog Doodads, LLC wants you to be satisfied with the products that you have purchased, and we also want to give you adequate time to examine your purchases. If for any reason a product does not meet your expectations, just return it to us within 7 - 10 days after purchase. We will cheerfully extend an exchange or refund (excluding shipping costs) during this time period.
  • Products that arrive defective or that become defective within 30 days of shipment may be returned for a refund, or exchanged for a replacement product. A return authorization is required.
  • All merchandise returned to Dolan’s Dog Doodads, LLC must be in as-new condition and in the original packaging with all tags, manuals, and accessories. Please be aware of the following important points:

Items showing cuts or tooth marks will not be replaced and we will not issue a refund or replacement.

  • Returns should be shipped via a traceable delivery service to ensure proper credit.
  • The customer is responsible for shipping costs on all returns and exchanges (both the return of the merchandise to Dolan’s Dog Doodads, LLC and the cost for us to ship any new or replacement items to you) unless the product was damaged or defective upon arrival or unless Dolan’s Dog Doodads, LLC made an error in the shipment.
  • Returns sent after 30 days will not be refunded unless there is a special circumstance and you have received a special return number. All returned items are donated to a dog rescue group.

Instructions for General Returns

To return a product that doesn't meet your expectations or that doesn't fit, please follow these steps:

Record Important Details on the Sales Receipt: On your sales receipt please write the reason for the return and what action you would like us to take (refund or replacement). If you don't have your sales receipt, write a note with your name, address, daytime telephone number, email address, the reason for the return, and what action you would like us to take.

Pack the Product: All products must be returned in as-new condition in the original manufacturer packaging. If your product was shipped in a standard cardboard box, be sure to return using the same or similar packaging. When using the original shipping box, be sure that previous shipping labels or other markings have been removed or covered completely.

Ship the Product Back to Us: We advise that you ship the product back to us via a traceable delivery service such as USPS registered mail, UPS, etc. Dolan’s Dog Doodads, LLC will not be responsible for items lost in transit to our center or items without a Proof-of-Delivery signature. It is the customer's responsibility to retain a copy of the return tracking number in the event of a lost shipment until a credit has been issued or a replacement product has been shipped. Ship returned goods to:

Dolan’s Dog Doodads, LLC - Returns
5508 35th Avenue NE Suite 100
Seattle, WA 98105

Receive Your Refund or Replacement: If you request a refund, the refund will be made based on the original method of payment. If you paid with a credit card, we will credit the card that was used for your original purchase. We will notify you by email when we have received your return. Once we have notified you, please allow 7-10 business days for the credit to appear on your account. If you have requested a replacement, we will ship the new product within 48 business hours after payment for the shipping has been paid.

Instructions for the Return of Defective or Incorrect Merchandise

To return a product that is defective or that was shipped to you in error, please follow these steps:

Request a Return Merchandise Authorization (RMA): Send an email to info@dolansdogdoodads.com or call (206) 257-4518 and explain the problem. If you send an email, you will receive a reply within 24 business hours. You will be given RMA information to write on your paperwork.

Write Your RMA Number on Your Sales Receipt: Once you have received your RMA number, write it on the sales receipt along with the reason for the return and what action you would like us to take (refund or replacement). If you don't have your sales receipt, please write a detailed note with your name, address, daytime telephone number, email address, the reason for the return, and what action you would like us to take.

Pack the Product: All products must be returned in as-new condition in the same type of packaging as it was originallly shipped to you. If your product was shipped in a standard carton, be sure to return it using the same or similar packaging. When using the original carton, be sure that previous shipping labels or other markings have been removed or covered completely.

Ship the Product Back to Us: We advise that you ship the product back to us via a traceable delivery service such as USPS registered mail, UPS, etc. Dolan’s Dog Doodads, LLC will not be responsible for items lost in transit to our center or items without a Proof-of-Delivery signature. It is the customer's responsibility to retain a copy of the return tracking number in the event of a lost shipment until a credit has been issued or a replacement product has been shipped. Ship returned goods to:

Dolan’s Dog Doodads, LLC - Returns
5508 35th Avenue NE Suite 100
Seattle, WA 98105

Receive Your Refund or Replacement: If you request a refund, the refund will be made based on the original method of payment. If you paid with a credit card, we will credit the card that was used for your original purchase. We will notify you by email when we have received your return. Once we have notified you, please allow 7-10 business days for the credit to appear on your account. If you have requested a replacement, we will ship the new product within 48 business hours. Dolan's Dog Doodads, LLC will pay the shipping costs to send a replacement for defective or incorrect merchandise. 

 

Any merchandise returned after the initial refund period or without prior authorization will be donated to a dog rescue of our choice. We are unable to process credit card refunds 80 days after the purchase was made.

 

Privacy Policy

Dolan's Dog Doodads, LLC will not sell or distribute any of our customer information.